At SoftKeys, we strive to ensure our customers are completely satisfied with their purchase. Since we deal in digital products (Product Keys), please read our policy regarding refunds and returns carefully.
1. Digital Product Nature
Because the product keys sold on https://softkeys.shop/ are digital items and are “used” upon revelation or activation, they cannot be physically returned. Unlike physical goods, digital assets cannot be verified as “unseen” once delivered to your email or displayed on your screen.
2. Eligibility for Refund
We offer a 100% money-back guarantee or a replacement key under the following specific circumstances:
- Invalid Keys: If the product key provided is found to be invalid or “already used” at the time of purchase.
- Incorrect Product: If we accidentally sent you a key for a product different from what you ordered (e.g., you ordered Windows 11 Pro but received Windows 10 Home).
- Non-Delivery: If you have not received your digital key via email within 24 hours of a successful payment (and it is not in your spam folder).
3. Non-Refundable Situations
We cannot issue a refund in the following cases:
- Change of Mind: Once the key has been delivered to you, we cannot offer a refund if you simply decide you no longer want the software.
- Compatibility Issues: It is the customer’s responsibility to ensure their hardware meets the minimum requirements for the software (e.g., Windows 11 requirements) before purchasing.
- Purchasing the Wrong Version: If you mistakenly buy a Windows key when you intended to buy an Office key, or vice versa, and the key has already been delivered.
- User Error: Issues arising from improper installation or existing corruptions within your operating system that prevent activation.
4. How to Request a Refund or Replacement
If you encounter an issue with your key, please follow these steps:
- Contact our support team at info@softkeys.shop within 7 days of purchase.
- Provide your Order Number.
- Include a screenshot of the error message received during the activation process.
- Our technical team will review the case. If the key is confirmed to be faulty, we will issue a replacement key immediately. If a replacement is unavailable, a full refund will be processed to your original payment method.
5. Refund Processing Time
Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5–10 business days, depending on your bank’s policies.
6. Contact Us
For any questions regarding your order or this policy, please reach out to us:
Email: info@softkeys.shop
Website: https://softkeys.shop/